ShodhPatra: International Journal of Science and Humanities

Artificial Intelligence in Library Service

Artificial Intelligence is rapidly emerging in the libraries by improving operation efficiency; increasing client satisfaction or improving the usage of the resources. The present paper aims at reviewing the metamorphosed role of AI in conventional library processes and its prospects in the facets of classification, individualized searching, archiving, and user interaction. The most important and common technology trends that are rapidly transforming the libraries are machine learning, natural language processing and the chatbots. However, there is also a positive impact of adopting AI in libraries mostly faced with challenges such as privacy issues, the problem of bias existing in algorithms, and inadequate staff training. Starting from the analysis of the AI applications in libraries, this paper describes the strengths and weaknesses of the AI application in this sector and stresses such significant issues as the importance of the ethical approach, the best strategies for implementing AI, and the positive contrast between the innovation and conservatism. Lastly, both concepts present new opportunities for libraries as it contributes to improvement and libraries services in the digital era, as well as being sustainable.